Help

Where do our services leave from and arrive?
megabus.com services leave from and arrive at strategic locations within the towns and cities we serve. You make your reservation to and from your chosen town or city and when travelling you choose which stop to board or alight the bus, the fares are the same regardless of which stops you use on any given route.

megatrain.com services leave from and arrive at the train stations named in the towns and cities we serve. You make your reservation to and from your chosen town or city.

Details of our departure and arrival points, including maps can be found in the Stops section of the site. Detailed timetables for all stops served can be found in the Timetables section of the site.

When do your services operate?
Timetables for our services can be viewed online by selecting the Timetables section of the site.

These timetables are for guidance only and may vary on the day, for confirmation of times and availability.... please check in Search and buy for your date of travel.

What are your prices?
Our seats start from as little as £1. We will vary the pricing according to demand and will offer the best prices to those who make reservations early or to those who choose less popular journeys. However, all journeys will remain competitively priced offering excellent value for money. Please note that due to the high sales volumes on our site, prices may fluctuate between searches.

A one-off booking fee of 50p is charged for all reservations, this fee is charged to cover bank and administration charges related to your order.

Reservations made by telephone will be charged at the same rate as those made on the internet and will include the 50p booking fee. Calls to the reservation line cost 60p per minute from landlines. Calls from mobile phones may vary.

Customers may choose to have their reservation number sent to their mobile phone as a SMS text message. Text messages are charged at 10p per message/reservation, this fee is charged to cover text message and related administration costs related to your order.

Can I make a reservation for the same single or return journey across multiple days in one transaction?
You can reserve a block of journeys on different dates, allowing you to reserve the same outbound and return journeys across different days of the week. From the "repeat journey on another date?" drop down, choose your additional dates of travel. The repeat journey option can only be used when your initial selection includes either a single or return journey that starts and finishes on the same day. If you do search on more than one date, your search results will only contain journey times, which are available on ALL your chosen dates. This may restrict the number of search results you get. Try searching on only a few dates for best results.

When can I make a reservation?
Bookings can be made for journeys up to a maximum of 45 days in advance of departure.

Do you offer insurance?
Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.

Can I take my bicycle?
Our tickets do not allow you to bring your bicycle(s).

Can I take my dog?
Our tickets do not allow you to bring your dog(s) or other animals, with the exception of guide dogs.

Do I get a ticket?
Our services are ticket-less and can only be purchased from our website or our telephone booking centre. When you make a reservation on our service you will be given a reservation number. Take this with you and present it to any member of staff from your carrier company who requests to see it.

What amenities do your trains offer?
megatrain is offered through Stagecoach Group plc, with train services provided by South West Trains Ltd and East Midlands Trains Ltd. These modern trains are all air-conditioned and have on board toilet facilities with refreshment facilities available on most services. For further information on services operated by South West Trains Ltd click here: http://www.southwesttrains.co.uk/SWTrains/TravelInformation/ . For customers services the telephone number is 08457 125 678. For further information on services operated by East Midlands Trains Ltd click here. For customer services the telephone number is 08457 125 678.

What amenities do your buses offer?
megabus.com operates a range of vehicles, most have on board toilet facilities, where this is not the case rest stops will be provided on our longer journeys.

What does a megatrain look like?
For customers travelling on services operated by South West Trains Ltd, there will be a designated carriage shown by megatrain distinctive branding as used throughout this site.

What does a megabus look like?
megabus.com buses are identified by their distinctive branding which is used throughout this site. In Scotland our services are also operated by our partner Scottish Citylink Coaches. For photographs of our vehicles click here.

What is your luggage policy?
Passengers are advised that megabus.com will accept only one piece of luggage per passenger weighing no more than 20kg and no larger than the size of a standard suitcase. Passengers can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all. megabus.com cannot guarantee that we will be able to accommodate any excess baggage and passengers who bring along excess baggage may be refused travel. Frozen food will not be carried by any megabus vehicles

Passengers travelling on megatrain.com services are able to bring up to two pieces per passenger.

Do your trains take wheelchairs?
Yes. You must contact South West Trains assisted travel team on 0800 52 82 100 if travelling on a service operated by South West Trains. Please note that these arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train’s capacity for wheelchairs is unavailable for your journey, a full refund will be offered with no administration charges.

Do your buses take wheelchairs?
Unfortunately megabus.com buses are unable to accommodate wheelchairs.

Do children pay on your services?
Children under the age of 5 years are carried free on megatrain.com services, children under the age of 3 years are carried free on megabus.com services and should not be included in your booking, however they are not guaranteed a seat when travelling on our services.

What is a Passenger?
We operates using only one passenger category (except for concessions in Scotland). Passengers are all people intending to travel regardless of age. The only exception to this are Entitlement Card holders in Scotland who should use the "Concessions" category.

What is a Concession?
The Concession category should only be used by Entitlement Card holders (elderly and disabled persons) and in the case of companion card holders their companions for journeys by megbus wholly in Scotland.

I am a concession cardholder, do I get free or reduced fares on megabus?
Only customers who hold an entitlement card for free travel in SCOTLAND are entitled to travel free of charge, paying only the booking fee and any SMS charges.

I have a Scotland Free Entitlement card, can I travel free with megabus?
From April 2006, free local bus travel passes for older and disabled people IN SCOTLAND will be replaced by a new Entitlement card that will allow holders to travel anywhere in Scotland on a megabus service for only the cost of the booking fee and SMS charges.

Under the new scheme people aged sixty or over and disabled people will be able to travel on megabus scheduled coach services IN SCOTLAND throughout the day - including the morning rush hour. Bookings are still required on ALL megabus services and these can be made on the megabus website by entering the number of concession passengers travelling in the relevant box.

Concession passengers MUST provide their Entitlement card number (see below) when making the booking and MUST present their Entitlement card to the driver along with their reservation number when boarding.

In order to travel locally and throughout Scotland free by bus you will have to apply for a new Entitlement Card. This card will then allow you to travel on any bus throughout Scotland after 1 April 2006. After April 2006, your current concessionary card will not let you travel on the bus for free.

To find out more about the scheme and how to apply, go to the See More of Scotland website.

I have an Entitlement Card that also permits travel with a Companion, can my companion travel free on megabus?
Yes - simply book both seats under the concession box on the website. When asked for your Entitlement Card details simply enter your card details twice. When travelling with a companion you MUST have a companion Entitlement Card, this is identified by the +1 symbol on the card as shown below.

I am a Scottish Entitlement cardholder, do I have to book a seat on megabus?
Yes - megabus are only able to guarantee travel to passengers who have a valid reservation number for their journey.

What is a Promotion Code?
We will occasionally run special promotions offering even better value for money on our wide network of services in the UK. These promotions will be run in local and national press and on marketing campaigns across the UK. Watch out for these promotions and enter the appropriate Promotion Code in the promotion code box to ensure that promotional code pricing is offered whenever available.

What is your accessibility policy?
At Stagecoach, users come first. Our main purpose in producing this website is to communicate, so accessibility has been a priority. Our designers, McKinstrie Wilde, have built this site to comply with the World Wide Web Consortium (W3C) Document Object Model and have followed W3C Web Accessibility Guidelines. Although this site is entirely written in a "cutting edge" universal interoperable language – extensible HyperText Markup Language (XHTML 1.0) with Cascading Style Sheets Level 2 – we have taken care to ensure compatibility with earlier browsers.

As part of the design process, the code was validated against the W3C recommendations for XHTML and CSS.

The design of the website conforms to the W3C WAI-A Web Accessibility Guidelines 1.0: conformance level A ensuring that, wherever possible, the content is accessible to people with disabilities.

 

In some instances this site uses JavaScript for dynamic content so please make sure that JavaScript is enabled in your browser settings.

Access keys are shortcuts to provide quick and easy access to common pages without the need for a mouse and have been included to assist users with disabilities navigate around the web site. Access Keys are available for the following pages:

1 = Home - Search and Buy
2 = View Basket
3 = Timetables
4 = Find Us
5 = Service Info
6 = My Orders
7 = Small Print
8 = Email a Friend
9 = Press Releases
0 = Photos
H = Help
C = Contact Us

How to Use Access Keys:
The use of access keys varies depending which browser software and platform you are using.

If you use Internet Explorer
Press and hold the "Alt" key. Press the required letter. Release the keys and press the "Enter" key.

If you use Netscape Navigator
Press and hold the "Alt" key. Press the required letter.

If you are using a Mac
Substitute the "Ctrl" key for the "Alt" key. Access Keys are not supported by the following browsers:
Internet Explorer 4.5 for Mac
Netscape versions earlier than 6

If you use this facility and you are experiencing difficulties or wish to suggest additional access keys, please contact us