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What do I give the driver?
You will require your booking reference to travel, ensure you obtain this reference for each journey you book. If you are an Entitlement cardholder in SCOTLAND and have booked concession seats you will also require to present your Entitlement card to the driver when boarding.
Take your booking reference, and where appropriate your Entitlement card (Scotland only) with you and present it to the driver, this entitles you to a seat for the journey specified at time of booking.
For details of our conditions please see the small print.
My reservation states the main terminus; can I board elsewhere?
The departure and arrival times displayed are for the main terminus points
in the town/city you selected. You may choose to board or alight the bus
at a different point in the town/city. For a list of additional pick-up
and drop-off points and appropriate departure and arrival times on these
journeys please select Timetables.
Do you offer Assisted Travel on megabus?
For passengers with walking difficulties, the driver will assist you to climb a few steps into the bus and help you into your seat. You should purchase your ticket on megabus.com in the usual way.
However, if you normally use a wheelchair and you need to remain in it for your trip on megabus, please DO NOT PURCHASE your ticket on the website.
Fully accessible vehicles are being introduced across our network, at present the following services offer accessible vehicles:
| Service M9 | Aberdeen - Glasgow/Edinburgh via Dundee and Perth |
| Service M90 | Inverness - Edinburgh/Glasgow via Perth |
| Service M7 | Cardiff to London |
| Service M10 | Bristol to London |
| Service M6 | Plymouth to London via Exeter |
| Service M20 | Edinburgh to London via Newcastle, Scotch Corner, Wakefield and Sheffiled |
If your service is listed and you wish to check availability on a specific journey and book travel for yourself or a wheelchair user please call 0141 332 9841 (calls charged at standard rate), office hours are:
| Monday to Friday | 08:00 until 20:00 |
| Saturday | 10:00 until 18:00 |
| Sunday | 10:00 until 18:00 |
The customer services agent will require details of your trip and please also have your credit card details ready. The agent will check that there is space on the trip you want. If there is room on the trip, then a bus with a wheelchair lift will be allocated to that trip. If the trip you want is full, the agent will suggest another departure. Please also tell the agent if you are being accompanied on your trip and a reservation will also be made for the other members of your party.
It is very important that you make your reservation as early as possible, but no less than 48 hours before the intended date of travel.
Additional routes are being added on an ongoing basis, please check this page again for regular updates.
For information related to travel megatrain please click here.
